FAQ

Me-Mover FIT Go To Top

How should I test drive my assembled Me-Mover FIT?

When starting to ride - take it easy. Starting on ground level, check all functions. Do check thoroughly the front and rear brakes and check whether the transmissions are securely and tightly fitted. Do not lean backwards or jump with the Me-Mover. 

What is the correct tire pressure for my Me-Mover FIT?

Pump the tyres to 5 bars or 72 psi (pounds per square inch) for best performance and riding experience.

Which side should I mount the left or right brake?

The front brake goes to the left side, and the rear brake goes to the right-hand side.

I have some scratches on my Me-Mover FIT. What should I do?

As we have test assembled all Me-Movers, there will be slight scratch marks on the folding mechanism because it has been tuned to be tight and well fitting. Due to the very tight tolerances this is necessary.

If there are other scratchmarks on parts that are visible when assembled together, it is a fault, and you should report this to us, with images and detailed written description. Write to [email protected] in this case and we will help you with utmost care.

How good is the Me-Mover FIT quality?

The quality is really high. The Me-Mover FIT is produced in China by a company delivering high end products to Japan and Europe. When you ride your Me-Mover, you will find the quality impeccable and made in very high standards. All aluminium is T6, hardened in high quality.

How to fold the Me-Mover FIT properly?

Click here to watch an instructional video.

 

To fold, remove safety pin. Then you will need to lock/apply the front brake, push the steering column forward with some force (using the shoulder). This will move the locking pin upwards and make it possible to move - then you can release the locking bolt. Without pushing the steering column, the locking bolt should be tight and can't be pulled out.  It should not be possible to tighten the bolt so much that it cannot fold.

How to tighten the transmission?

Click here to watch an instructional video.

 

Make sure you tighten the bolts that secure the transmission to the frame really tight. You will need a longer allen key to apply enough force. Make sure you insert the allen key fully, so you do not ruin the bolts.

You will need to lift the pedal arm. Align the transmission perpendicular to the ground and in line with the front column. Take care and insert the key properly. Then tighten each bolt, one after the other, and do it several times until it is very tight/until you cannot tighten anymore.

Test ride: press the pedal arm outwards. If it is correctly tightened it will not twist. If there is still a big gap in between, it means you can still tighten the bolts.

Piece that is supposed to align the fork with the transmission is bent

Piece that is supposed to align the fork with the transmission is bent

The reason it bends is that the bolts are not tightened enough. Tight over after another and redo until you cannot tension anymore. The metal part in the rear is only for fitting the transmission when assembling. If the transmission is not bolted on tightly, it will bend when you apply force to it. It might as well have been in plastic.

So if you remove that little piece, that at first appeared to stop the transmission from twisting (and is now bent), it won't twist anymore. The part is just a guiding part in steel. It is not made to take any load.

How should I align the steering column and rear frame into position?

It is very important to fine-tune the alignment of the transmissions as a LAST step when the Me-Mover is assembled. The wheels should be perpendicular to the ground and aligned vertically to the steering column.

I cannot connect the frame to steering column. What to do?

Click here to watch an instructional video.

 

The bolt connecting the frame to the front column can be a little tight to fit. Try moving it in while rocking the frame lightly. If it gets stuck, turn it with the allen key and push inward until it fetches the thread of the other side.

Product information Go To Top

Can I change my order (i.e. colors?)

You will only be able to add items to your order but not remove. A colour change might still be possible but cannot be guaranteed. Once the production has reached the painting stage, a colour selection will no longer be possible. However, if we have other Me-Mover colours in stock, a colour change might be possible with a small service fee.

Where can I order a Me-Mover?

You can order the Me-Mover FIT and various accessories on our Me-Mover shop online!

Will my Me-Mover be supplied with reflectors, light etc.?

The Me-Mover is supplied with reflectors, but not lights.

What are the weight limitations of the rider?

Minimum weight is 30kg. Maximum weight is 100kg.

How fast can it go?

It entirely depends on the rider. The Me-Mover can go from walking speeds up to cycling speeds.

You can easily follow the bike flow in the bicycle lanes, although a dedicated racing biker will be able to outrun the Me-Mover.

How do the foot straps work? Are they easy to get on/off?

We have used a lot of effort and tests to develop a simple, yet functional and safe footstrap. The foot strap is easily adjusted with an adjustment screw, and is open on one side so you can easily hop off your Me-Mover in a sticky situation.

How can I lock the Me-Mover?

We have designed a specific loop in the centerblock for the lock, where you can use an ordinary cable-lock for bicycles and lock it to a fixed object.

How easy it is to fold a Me Mover?

The Me-Mover has a very simple folding mechanism that takes just a few seconds to fold!

Do you have different styles/types?

We have three versions of the new Me-Mover FIT. The basic colours, special colours, and the exclusive Limited Edition.

How difficult is the stepping on this vehicle?

While easy to learn, the Me-Mover is an exercise tool, so some effort is required to power it. You can choose your own speed, from walking speeds up to cycling speeds.

How much does the Me-Mover weigh? Can it be used to carry other items (shopping goods)?

The Me-Mover weighs around 23 kg, where 60% of the weight is in the transmission / pedal arms.

We sell a light-weight front rack that can carry a load of up to 15kg.

Maintenance/repair Go To Top

How do I get my Me-Mover serviced?

For minor repairs, customers can use the online user manual as an instruction guide. To get a list of repairs that you can do at home, please find the relevant section in the Contents on page 2. If there is something you cannot fix, please get in contact with either Me-Mover at [email protected] or your dealer.

In the case of major breakage or damage to the frame or main parts, you must contact us at [email protected] or your local dealer for further instruction and direction. We will handle each repair individually.

Will the tyres wear out?

As any other vehicle you will need to change tyres once in a while. The wear is similar to a bicycle tyre.

What should the tyre pressure be?

5 bars, or 72.5 PSI. Always look at the tyres for recommended tyre pressure.

How do I assemble my Me-Mover when I receive it? How do I repair & maintain it?

We have an in-depth online user manual with video assembly tutorials as well as in-depth guidelines on maintenance & reparations. Visit the How-to Support Page of Me-Mover to access these resources.

How do I make a warranty claim?

The contact person for the warranty claims is the dealer from whom the Me-Mover was purchased. If purchased in the web-shop or on Kickstarter, contact Me-Mover directly at [email protected].

How do I register my Me-Mover?

You can do that online. Go to the Me-Mover and Me-Mover FIT registration page and enter the information required.

Is there a warranty?

Yes, every purchased Me-Mover comes with a two year warranty, covering frame and fabrication errors. Warranty does not cover normal wear and wear parts. You can read the warranty conditions in our online Me-Mover user manuals.

Safety information Go To Top

Have you tested machines?

Yes, the Me-Movers have been thoroughly tested, in lab and in real life usage. We have a test rig where the transmission has been tested for 2 years of simulated real life usage at maximum force without breakdowns or service.

Furthermore, we have carried out several lab tests that confirm the Me-Mover activates a whole range of muscles at once: upper and lower legs, glutes, core, lower back, arms (forearms, triceps, biceps) and pectoral muscles. It has also been proven that Me-Moving is incredibly low impact on the ankles, knees, hips and spine, ideal for recovering injuries.

Is it safe?

Yes. The three wheel design makes it a stable device. It is safer than for instance a bicycle since A) You are driving it in an upright position, and have far better overview of the surroundings and traffic. B) You can easily get off the Me-Mover, even when in motion. There is no frame hindering the motions of the legs/ feet, and C) it is three wheeled, which makes it safer to drive when wet than a normal bicycle and less prone to topple over.

Will the stepping movement have any effect on my knees?

The ergonomic stepping motion is very gentle on the knees, and great for someone recovering from knee injury. Although Me-Moving is a high intensity workout, the soft landing protects your joints, and has less impact than even walking!

Do I need to wear a helmet?

We advise all riders to wear a helmet. Depending on the country you live in, you may be legally obligated to wear a helmet. Please check your local road laws before riding your Me-Mover.

Shipping Go To Top

I can't find my country in the check-out process on your web shop!

If your country is not listed on the web shop it means the shipping price is more expensive than usual. While we do ship worldwide, we do not list all countries on the web shop because we do not want you get surprised by a large shipping fee. If you are interested in buying a Me-Mover but your country is not listed, please get in touch with us directly at [email protected]

My order is incomplete, what now?

If your order arrives without specific accessories, this might be due to the following reasons: either they got lost, forgotten, or are out of stock. If an accessory is out of stock, we will make an update. If we are unable to provide you with the accessory, you will either be given a store credit or a refund. Please note that accessories that are part of a bundle offer will only be compensated with store credit. The store credit can be used for shipping fees, VAT, or on the Me-Mover web shop. It can also be transferred to a third party, provided written confirmation by both parties.

Is there a way to reduce shipping costs?

Yes, but only under special circumstances. If you happen to know other Kickstarter backers in your area, you can file a request for a joined delivery. Depending on the quantity, we can ship a number of Me-Movers to one destination and reduce shipping costs. How much the reduction will be will have to be assessed on an individual basis. Another worthy note is that a shipment to a business address is often faster. 

Customs and VAT - what do I need to know?

All USD listed prices do not include VAT or customs. Please ensure your local contact details are correct and up to date. The local custom authorities usually get in touch with you and will request the charges. Me-Mover LLC USA will assist you with a solution to import the product and arrange the shipment where local VAT charges might apply.

What about service and repair?

We have an extensive online user manuals that will guide you through maintenance and small repairs. For major repair on your Me-Mover you will have to get in touch with either your local Me-Mover retailer, or email us at [email protected] if you bought it on the web shop or on Kickstarter. We will handle large repair cases on a case-by-case basis.

Can I change my order (i.e. colours?)

In general, changing your order throughout the Kickstarter campaign is no problem. Once the campaign has ended, you will only be able to add items but not take away. A colour change might still be possible but cannot be guaranteed. Once the production has reached the painting stage (typically 4 weeks after the campaign has ended) a colour selection will no longer be possible. However, if we have other Me-Mover colours in stock, a colour change might be possible with a small service fee.

What if my Me-Mover arrives damaged?

In general, we kindly ask you to report any suspicious damage that you might see on the box immediately to the courier and get written proof. In some countries a report can be filed up to 7 days, but we recommend you to inspect the box immediately upon delivery. If the damages occurred during transportation, we need you to report it straight away. If the box is in good condition and you discover damages on your Me-Mover, please contact [email protected] right away and we will help you to have it solved as soon as possible. 

The shipment is late - now what?

Because it is a logistical challenge to ship all units worldwide, we coordinate and plan our logistics very carefully. The box is heavy and bulky, which is the main cause for the relative high shipping prices. For that reason, shipments are consolidated and shipped in the most cost effective manner, mostly by ground services. We cannot guarantee a rock solid shipment date but we can provide you with estimations based on the latest events. E.g. If a container is stuck in the harbour due to port congestion or customs have withheld shipments for inspections, we cannot influence this. We will however be as transparent and informative as possible with constant updates.

Can I cancel my shipment once it is in transit?

No. Every order is seen as a customised "made to order" shipment. 

When do I get my shipment?

As soon as production ends we will notify you about exact shipping dates. Please note that shipment between producer and warehouse can take up to 4-6 weeks before it reaches our regional hubs. Once there, the handling and processing time can vary between 1-2 weeks before all shipments in your region are ready. Only when all shipments are ready for dispatch will the shipments be released. The reason for that is to consolidate and offer you a cost effective solution in order to guarantee you the best shipping prices available.

Any Other Questions?

Your Name (required)

Your Email (required)

Subject

Your Message

File attachments